Service User and Carer Involvement


The Nottingham Drug Treatment System Charter promotes a set of common shared goals, principles and values that underpin/guide all drug treatment, commissioning, developments and delivery in Nottingham City. In relation to involvement it states in point 5:

Service user and carer involvement will be embedded within drug treatment and support. We will ensure that service users are listened to, involved and consulted in decisions about their treatment. We will ensure that service users and carers are involved in the planning, development and delivery of services. We will ensure service users are involved in decisions regarding their own treatment journey. 

During 2005 / 06 the partnership appointed a Service User and Carer Involvement Officer to further progress user and carer involvement in treatment and support services across the City of Nottingham, and in the planning, evaluation and development of future provision. The Crime and Drugs Partnership is committed to the involvement of all those affected by drugs and alcohol misuse.

The terms 'service user' and 'carer' can often be misleading. Whilst both are commonly used generic terms they can easily be misrepresented and cause confusion. 'Service user' implies that involvement is about those already engaged with services, whilst 'carer' is a term that often conjures up an image of somebody looking after a sick relative. For the CDP and its work we are referring to problematic drug and alcohol users, who are engaged in treatment, but especially those who are not, and the people around them who are affected by that problematic use. This includes relatives, partners, friends or significant others, including children of users, who require more specific and specialist support. For our family support services it has always been about working with ALL people affected by somebody else´s using, whether or not they are ready to seek help. 

Since 2007 our involvement work has expanded to include those affected by mental health issues as well as substance use. This is a large, and growing area of work and we run a succesful forum which meets regularly to combine a social element as well as looking at strategic local and national issues.

Full details are in the Forums section

This is the 2009-10 version of the document, and should be read in conjunction with the 2012 update statement here


Climbing Mountains Literature Project

  An anthology of stories of addiction and recovery collected from people in Nottingham. These are all unique journeys - some have a long way to go, others have reached their destination, but all have been through life changing experiences.

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