Service User and Carer Involvement

The Nottingham Drug Treatment System Charter promotes a set of common shared goals, principles and values that underpin/guide all drug treatment, commissioning, developments and delivery in Nottingham City. In relation to involvement it states in point 5:

Service user and carer involvement will be embedded within drug treatment and support. We will ensure that service users are listened to, involved and consulted in decisions about their treatment. We will ensure that service users and carers are involved in the planning, development and delivery of services. We will ensure service users are involved in decisions regarding their own treatment journey.

During 2005 / 06 the partnership appointed a Service User and Carer Involvement Officer to further progress user and carer involvement in treatment and support services across the City of Nottingham, and in the planning, evaluation and development of future provision. The Crime and Drugs Partnership is committed to the involvement of all those affected by drugs and alcohol misuse.

The terms ‘service user’ and ‘carer’ can often be misleading. Whilst both are commonly used generic terms they can easily be misrepresented and cause confusion. ‘Service user’ implies that involvement is about those already engaged with services, whilst ‘carer’ is a term that often conjures up an image of somebody looking after a sick relative. For the CDP and its work we are referring to problematic drug and alcohol users, who are engaged in treatment, but especially those who are not, and the people around them who are affected by that problematic use. This includes relatives, partners, friends or significant others, including children of users, who require more specific and specialist support. For our family support services it has always been about working with ALL people affected by somebody else´s using, whether or not they are ready to seek help.

Since 2007 our involvement work has expanded to include those affected by mental health issues as well as substance use. This is a large, and growing area of work and we run a successful forum which meets regularly to combine a social element as well as looking at strategic local and national issues.

Full details are in the Forums section

Service User and Carer Involvement policy Document 2015
Service User & Carer Involvement Policy 2015

Drug and Alcohol Treatment System Charter
Nottingham Treatment System Charter 2015 update FINAL

The 2015 statement on consultation and involvement can be seen here

Involvement and consultation statement

Recovering alcohol and drug users leading service planning

Public Health England (PHE) has launched a new guide showing the benefits of involving recovering alcohol and drug users in the design and development of their own, and others treatment and recovery.

PHE’s Service User Involvement guide describes 4 different levels of service user involvement, from co-developing one’s own care plan through to initiating and running recovery-focused enterprises. The guide showcases a number of examples of unique services from across the country that have been set-up by, or run by, former alcohol and drug users.

Through tailored and flexible approaches that aim to provide skills and training, these services promote and maintain long-term recovery often acting as a crucial step into employment. Their involvement in services at all levels increases confidence in, and suitability of the services, while seeing the successful stories of others in recovery motivates those still working to achieve recovery.