Community Trigger & Community Remedy
The Community Trigger enables victims of anti-social behaviour (ASB) to request a multi-agency case review where their report meets a certain threshold.
The Community Trigger is defined by the Home Office as ‘giving victims and communities the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution.’ (Home Office, 2014, pp2-10).
The review can be requested by the victim or another person acting on their behalf, such as a family member, MP or councillor.
A complaint about ASB is a qualifying complaint if:
• the complaint is made within a period of one month, beginning with the date on which the behaviour is alleged to have occurred
• the application for the case review is made within the period of six months, beginning with the date on which the complaint is made
Agencies accountable under the legislation include:
• Local authority
• Social housing providers
• Clinical Commissioning Group (CCG)
Other agencies can join a review, but are not compelled to do so.
To request a review under the Community Trigger, call 0115 915 5555. You’ll need to have the details of your case ready.